Duration
1-day
Language
Cantonese / English / Mandarin
Description
Commercial business in Hong Kong is stressful. Arguments are easily happened under heavy workload and high pressure. If it is not handled properly, it would easily lead to conflict and affect the team work. Corporate external relations are even more complex. Customers have different demands and expectations. By the way, if we handle it properly, we do not only receive fewer complaints, but also enhance company's image. How could we handle these opinions and settle daily conflicts well? How to win the others trust? Let's come to our workshop to learn more now!
Neuro-Linguistic Programming (NLP) is a study of modern human psychology of behaviour change. We could improve our interpersonal relations, EQ and hence enhance our self-confidence by exploring our thoughts, language and behaviour. With good communication skills and strategies, everyone could develop his/ her talent to achieve success and happiness in life! NLP has been widely applied to commercial, retails education, training, counselling, psychotherapy and self-improvement.
Learning Objectives
This workshop helps participants to understand themselves by NLP and to enhance the solving skills of conflict effectively.
Content
- Understand the behavior of individuals dealing with conflict
- Understand the importance of conflict management rules
- The steps and strategies to resolve conflict
- Emotional conflict management skills
Who should attend
Customer service, management, and interested parties
Pre-requisites
Anyone is welcome to join the course
Important Notice
On-Site training quotation only - please feel free to contact us at shirley-sl.chan@wccq.org for an on-site proposal. We respond to inquiries, then prepare and return quotations, generally, on the same day. |
